Safer Gambling at Winner Island Casino

What Winner Island commits to

• · No under-18 will ever knowingly be allowed to wager a single penny on our platform.
• · We will never market to vulnerable players or to anyone currently inside a self-exclusion period.
• · We don't extend credit, accept credit-card deposits or offer cash advances.
• · The cost of play — RTP, house edge, odds — is published openly inside every game and market.
• · Every member of staff completes recognised safer-gambling training before they go anywhere near a player conversation.
• · A fixed share of our gross gaming revenue goes to GambleAware to fund research, education and treatment.

The control panel inside your account

Everything below sits in the "Safer Gambling" tab of your account. Tightening a limit applies the second you save it; loosening or removing one is held back for a 24-hour cooling period, so a heated decision can never override a calmer one.

• Deposit caps. Daily, weekly or monthly ceilings on how much you can move into the account. We prompt you to set one at registration and nudge you to review it periodically.
• Loss and stake caps. Net-loss or total-stake limits over a window of your choice. Hit the ceiling and the cashier and lobby quietly close until the window resets.
• Session timers. Pick the longest session you want a single login to last. We'll log you out automatically the moment you hit it.
• Reality checks. On-screen pop-ups every 15, 30 or 60 minutes summarising time played and net result, with one-tap options to pause or end the session.
• Cool-off (time-out). A short break of 24 hours up to 6 weeks. While it's active you can't log in, deposit or place a bet, and we mute every marketing channel.
• Self-exclusion. Lock yourself out for 6 months, 1 year, 5 years or permanently. Self-exclusion can't be lifted inside the chosen period, and it stays in force for at least 7 extra days after you choose not to renew.
• Marketing opt-out. Switch off promotional emails, SMS, push and personalised offers any time, with no impact on your actual account.

Warning signs to take seriously

Gambling stops being entertainment when any of the following start to show up in your life — yours or someone close to you:

• · Logging more time or money than you'd planned, more than once
• · Increasing stakes or extending sessions to win back what you've lost
• · Borrowing, selling things or skipping bills to keep playing
• · Hiding the truth about your play from family, partners or colleagues
• · Feeling restless, low or short-tempered when you're not gambling
• · Using gambling as a way to switch off from stress or low mood
• · Letting work, study, sleep or relationships slip because of it

If even one of those rings true, please reach out — the earlier you talk to someone, the easier the path back. A free and confidential self-assessment is available at BeGambleAware.org.

Keeping under-18s away from your account

UK law puts the minimum age for gambling at 18, and we age-verify every customer before a deposit can clear. If you live in a household with younger people, please also:

• · Treat your password and one-time codes like cash — never share them, never let anyone "borrow" your account
• · Always log out fully at the end of a session, especially on shared devices
• · Use parental-control software such as Net Nanny or Qustodio to block gambling sites on family laptops, tablets and phones
• · Have an honest conversation about the risks of gambling — including loot boxes, in-game tokens and skin betting on social platforms

Free, independent help

• · GamStop — the national multi-operator self-exclusion scheme. One registration blocks you from every UK-licensed gambling site for 6 months, 1 year or 5 years.
• · GamCare — confidential advice and treatment, 24/7, on the National Gambling Helpline at 0808 8020 133 or via live chat.
• · BeGambleAware — independent information, self-assessment tools and free referral into structured treatment.
• · NHS Gambling Clinics — specialist NHS treatment for gambling-related harm, free at the point of use across the UK.
• · Gamblers Anonymous UK — peer-support meetings nationwide, run on the 12-step recovery model.
• · GamFam — practical and emotional support specifically for the families and friends of someone affected by gambling harm.

Talk to our Safer Gambling team

Our trained Safer Gambling agents are reachable round the clock. Whether you'd like a hand setting limits, want to arrange a break, or simply want to talk through how your play is going, write to safergambling@winnerisland.org.uk or open live chat. Conversations are confidential, never recorded for marketing purposes, and have zero impact on your account standing.