Winnerisland

Contact Winner Island Casino

Written by Marcus van der Berg, iGaming EditorReviewed by Winner Island Editorial TeamLast updated 22 April 2026

Three ways in, every one of them staffed round the clock. Want context first? Read about us, scan the live promotions slate, or check the responsible gaming toolkit.

Live chat

Open the chat bubble on any page — average first reply: 28 seconds.

Email

support@winnerisland.org.uk · acknowledged inside 30 minutes

Hours

365 days a year, including bank holidays.

Send us a message

Pick the right channel first time

Live chat is the right answer for almost everything — it's fastest and the agent can see your account context instantly. For anything that needs a paper trail (account security, KYC documents, written complaints, safer-gambling escalations), use the dedicated email queues below. Please don't ever send copies of your ID, passport or proof of address through live chat — use kyc@winnerisland.org.uk so it stays inside our secure document workflow.

Where to send what — Winner Island Casino contact routes
TopicBest channelAddressTypical response
General questionsLive chatChat bubble (any page)Under 30 seconds
Login & account accessLive chat or emailsupport@winnerisland.org.ukUnder 30 minutes
KYC / document reviewEmailkyc@winnerisland.org.ukUnder 24 hours
Withdrawal queriesLive chatChat bubbleUnder 1 hour
Safer gamblingEmailsafergambling@winnerisland.org.ukUnder 12 hours
Press & partnershipsEmailpress@winnerisland.org.ukTwo business days
Formal complaintsEmailcomplaints@winnerisland.org.ukAcknowledged in 24h

If something goes wrong — our complaints route

Start with support — the vast majority of issues are sorted on the same day. If you'd prefer to skip straight to a written complaint, email complaints@winnerisland.org.uk and we'll acknowledge inside 24 hours with a case reference. If we can't settle your complaint to your satisfaction within 8 weeks, you can escalate it free of charge to our independent Alternative Dispute Resolution provider, or directly to our regulator Anjouan Gaming under licence ALSI-202411081-FI2. The full procedure lives in our terms and conditions.

Contacting Winner Island — quick answers

How quickly will someone actually reply?
Live chat averages a 28-second first response. Email enquiries are picked up inside 30 minutes during European waking hours and inside four hours overnight. KYC reviews and formal complaints are answered within 24 hours, with a status email if anything will take longer.
Can I get help in a language other than English?
Live chat and email are 24/7 in English. We also staff Dutch and German agents during European business hours (roughly 08:00–22:00 CET), with additional languages added as demand grows — let us know if yours isn't covered yet.
Is it OK to send my ID through live chat?
Please don't. For your security, send identity, address or source-of-funds documents only to kyc@winnerisland.org.uk, or upload them through the Verification panel inside your account. Live chat doesn't sit inside our secure document workflow.
Do you offer a phone line?
We keep phone support exclusive to VIP players from Pirate Lord and Legend tiers, who reach their personal host on a direct number. For everyone else, live chat or email is faster and gives both sides a written record.